FAQ

General Questions

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1. What types of windows and doors do you offer?
   We offer an extensive selection of windows, including double-hung, single-hung, casement, sliding, picture, specialty-shaped, and bay windows. Additionally, we provide entry, patio, and storm doors to suit your home’s style and functionality.

2. Can I customize the windows and doors?
   Absolutely! Our products can be customized in size, color, finish, and hardware to align perfectly with your preferences and home design.

3. What materials are used in your windows and doors?
   All our products are manufactured using premium virgin vinyl with fusion-welded corners and foam-filled frames to ensure durability, energy efficiency, and lasting quality.

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Estimate and Consultation Process

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1. Do I have to sit through a lengthy sales presentation?
   Not at all. Our estimate process is simple and hassle-free. After an initial discussion about your project and preferences, we’ll provide a preliminary quote. If you decide to proceed, a Project Manager will schedule a visit to take precise measurements, discuss styles and features, and finalize the estimate.

2. How do I schedule a consultation?
   Booking a free consultation is easy - just call us at 704-251-7460 or fill out the contact form on our website.

3. Do you offer virtual consultations?
   Yes, we provide virtual consultations for your convenience.

4. Can you help me choose the right products for my home?
   Absolutely! Our experts are here to guide you in selecting the perfect windows and doors to match your style and functional needs.

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Installation Questions

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1. Do you provide installation services?
   Yes, our certified in-house professionals handle all installations, ensuring a precise fit and optimal performance.

2. How long does the installation process take?
   Installation typically takes 1–2 days, depending on the size and complexity of the project.

3. Will the installation process damage my home?
   Our team takes every precaution to protect your home and landscaping during the installation process. This includes using drop cloths, tarps, and a thorough cleanup after the job. We ask for a minimum of 3 feet of clearance inside and outside (between walls and furniture, as well as between the exterior wall and landscaping).

4. Do you remove and dispose of old windows and doors?
   Yes, we handle the removal and disposal of your old windows and doors as part of our installation service.

5. What if there is wood rot or decay around my windows or doors?
   During installation, we address any wood rot or decay by replacing the affected material, ensuring the structural integrity of your frames and proper installation of your new windows and doors.

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Energy Efficiency and Performance

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1. Are your windows and doors energy-efficient?
   Yes, all our products meet or exceed ENERGY STAR® standards, helping you reduce energy costs while keeping your home comfortable.

2. Do your windows offer noise-reduction features?
   Yes, we offer windows specifically designed to minimize outside noise, creating a quieter and more peaceful living environment.

3. Are your products weather-resistant?
   Our windows and doors are engineered to endure harsh weather conditions, including heavy rain, snow, and strong winds.

4. Why is there condensation on my new windows?
   Condensation forms when warm, moist indoor air contacts the cooler surface of the glass. This often indicates high indoor humidity rather than an issue with the window itself. Using a dehumidifier or improving ventilation by opening a window can help manage condensation.

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Pricing, Discounts, and Payment Methods

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1. How much do replacement windows and doors cost?
   Pricing depends on the size, material, and customization of the products. We provide free, no-hassle, no-obligation estimates to give you an accurate cost.

2. Do you offer financing options?
   Yes, we offer flexible financing plans to make your project more affordable.

3. What payment methods do you accept?
   We accept checks (personal or bank-certified), debit cards, and credit cards.

4. Do you offer any discounts?
   Yes, we offer a 5% discount for check payments. Discounts are also available for active and retired military personnel and first responders as a token of our appreciation.

5. Do you provide warranties?
   We offer industry-leading warranties on both our products and installation services, along with manufacturer warranties for added peace of mind.

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Maintenance and Care

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1. How do I maintain my new windows and doors?
   We provide detailed maintenance guides and "how-to" demonstrations to help you keep your windows and doors in excellent condition.

2. Are your windows and doors easy to clean?
   Yes, many of our windows feature tilt-in or removable sashes and easy-to-clean surfaces for your convenience.